Refund & Shipping Policy

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Hello Lovely, 💖

Once an order is placed, it is considered final. By confirming your purchase, you acknowledge that you’ve read and agreed to our Shipping and Refund Policies.

Please note that we do not offer refunds under any circumstances. This includes (but is not limited to) situations such as missed delivery dates, incorrect or incomplete addresses provided at checkout, or not reviewing our policies before placing your order.

However, if something seems off with your order, we’re always happy to take a closer look. 💌
If you believe your item is defective, please send us the following details so that we can assist you as best as possible:

• 📸 Clear photos showing the issue.

• 🧾 Order details, including your order number and date of purchase.

Kindly email these to orders.behan@gmail.com, and once received, we’ll review everything and get back to you with the next steps.

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Courier & Delivery

We always do our best to make sure your parcel reaches you safely and on time. 🌸
Please take a moment to double-check your delivery address before completing your order — BEHAN cannot be held responsible for incorrect or incomplete addresses. Any additional courier fees or delays that result will, unfortunately, be the customer’s responsibility.

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Damaged Products

Each item is carefully handmade and packed with love before leaving our studio. 💕
Once your parcel is handed over to the courier, it’s out of our hands, and we cannot be held responsible for any damage that may occur during transit.

By placing an order with BEHAN, you agree to the terms outlined in this policy. Thank you so much for understanding and supporting our small business — your kindness means the world to us. 🌷